App / Slots
1xbetcom collects and uses your personal information only to operate your account, process transactions through bKash and Nagad, and keep your session secure. This policy sets out exactly what we collect, why we keep it, and the choices available to you — with access subject to your local law and eligible regions.
When you register an account with us, we collect the details you enter: your name, contact information, and the credentials you choose. When you fund your account or withdraw through bKash, Nagad or Rocket, we record the transaction reference and the wallet identifier associated with that movement — not the full wallet PIN or password, which never passes through our servers. We also collect device and browser signals automatically: your IP address, session timestamps, and the pages you open during a visit. These signals help us detect unusual login attempts and keep your account accessible only to you. We do not sell your personal information to third parties for their own marketing. Data we share is limited to service providers who help us operate the platform — payment processors handling your bKash or Nagad transfer, fraud screening services, and infrastructure providers. Each of those partners is bound by a data agreement with us. Retention periods depend on the type of record: account credentials are held while your account remains open and for a period afterward as required by applicable rules. Transaction logs tied to bKash, Nagad or Rocket movements follow the retention schedule set by financial compliance obligations in the regions where we operate. Access to and use of this platform depends on your local law and the eligible regions we support.
This policy applies to every interaction you have with 1xbetcom through our website and any linked account tools. It does not cover third-party websites or services you reach by following a link away from our platform — those operate under their own policies. The four areas below mark the boundaries clearly so you know what we are responsible for and what falls outside our control.
Everything you do inside your registered account — login, profile updates, session history — falls within this policy. We log access events to protect your account from unauthorised use, and you can review your recent login records from the account security section.
Deposits and withdrawals processed through bKash, Nagad and Rocket are covered here. We hold the transaction reference and wallet identifier for compliance purposes. The payment provider's own privacy terms govern what they record on their side of the transfer.
Pages you open, game lobbies you browse and the device signals generated during your visit are collected by us under this policy. Cookie preferences you set in your browser or account settings are respected across sessions on the same device.
Links to external sites, app stores or social platforms are outside our policy boundary. Once you leave 1xbetcom, the destination's own terms and privacy rules apply. We have no visibility into what those services collect after you navigate away.
Your account gives you direct access to the information we hold about you. From the profile section, you can view the name, contact details and wallet identifiers — such as your linked bKash or Nagad number — that are currently on record. If any detail is wrong, you can update it there directly or contact our support team to request a correction. For records you cannot edit yourself, such as historical transaction logs, a support request will get the right team to review and clarify what is held and why. Questions about how long a specific record is retained, or why a particular data point was collected, can also be raised through the published support routes. We will respond with a factual answer based on the actual record, not a generic reply. Eligibility to exercise specific data rights may depend on your local law and the region from which you access the platform — our support team can direct you to the applicable process.
Open the profile section of your account to see the personal details, contact information and linked wallet identifiers currently held. Transaction references for bKash, Nagad and Rocket movements appear in your transaction history tab.
Update your name, contact number or email directly from the account settings page. For wallet-linked identifiers that cannot be edited in-app, raise a correction request through our support channel with the accurate detail.
If you want to know why a specific record is held, how long it is kept, or who it has been shared with, send the question through our published support route. Responses address the actual data point you ask about.
For requests that go beyond self-service — including queries about retention schedules or third-party sharing — contact us directly. The support team will route your request to the right person and confirm receipt.
If you have a specific question about how we handle your data, or you want to act on any of the choices described in this policy, the routes below are the ones we actively monitor. Use the channel that suits the urgency and nature of your question. All privacy-related requests are handled by the same team, regardless of which channel you use to reach us.
Open the chat widget from any page of the site while you are logged in. State that your question is about the privacy policy or your account data and the agent will route it to the right team.
Send your privacy or data question to the support email address published in the contact section of our site. Include your registered account identifier so we can locate the correct records quickly.
The help centre on our site lists published answers to common data and account questions. If your question is not covered there, the help centre also gives you direct links to open a live chat or email request.
Account security and data handling are not separate concerns for us — they are the same job. The steps below describe the practices in place across your account, your payment records and your browsing session on the platform.
We use cookies to maintain your login session, remember your language preference and measure which sections of the site are opened most. You can adjust cookie preferences in your browser settings. Disabling non-essential cookies does not affect your ability to log in or transact through bKash or Nagad.
Login events are logged with device and IP signals so that unusual access patterns trigger a review before your account can be used further. If we detect something that does not match your normal session pattern, we may ask you to re-verify. You can also review recent login records from your account security tab.
Account credentials are held while your account is active and for a period afterward as required by applicable rules. Transaction logs for bKash, Nagad and Rocket movements follow the retention schedule set by financial compliance obligations. When retention periods end, records are deleted or anonymised in line with those obligations.
When we update this policy in a way that affects your rights or how we use your data, we will notify you through the email address on your account before the change takes effect. The updated policy is always available on this page, dated with the version in force.
The questions below reflect what account holders most commonly ask about data collection, wallet record-keeping and how to act on their rights under this policy.
We collect the name, contact information and login credentials you enter at registration. Once you add a payment method, we also record the wallet identifier — for example your bKash or Nagad number — linked to your account. We do not store full wallet PINs or passwords.
Yes. We retain the transaction reference and wallet identifier for each bKash, Nagad or Rocket movement in your account. These records are held for the period required by applicable financial compliance rules. You can view your own transaction history from the account tab at any time.
Most of your account data is visible directly in the profile and transaction history sections when you are logged in. For records that are not surfaced in the account interface — such as archived logs — you can request a summary by contacting our support team through live chat or the published email address.
Go to the account settings page and update the field directly. For details that are locked — such as a wallet identifier that was entered incorrectly — raise a correction request through live chat or email support. Include the correct detail and your account identifier so we can update the right record.
We share data only with service providers who help us operate the platform: payment processors for bKash and Nagad transfers, fraud screening services, and infrastructure providers. We do not sell your data for third-party marketing. Each provider we use is bound by a data agreement with us.
We will send a notification to the email address registered on your account before any material change takes effect. The current version of the policy is always published on this page. Continued use of the platform after a notified change indicates you have reviewed the updated terms.
Reach us through the live chat widget on the site or via the support email published in our contact section. State that your question relates to the privacy policy and our team will direct it to the right person. Eligibility for specific data actions may depend on your local law and region.